1. Current prelaunch status
The VeltLend waitlist is currently free to join and does not itself create a paid rental transaction. This Refund & Cancellation Policy is therefore primarily a framework for how VeltLend intends to address transaction refunds and cancellations when paid marketplace services launch.
2. Rental cancellations
When rentals become available, each booking may have a cancellation window and refund terms displayed before confirmation. The amount returned may depend on the timing of cancellation, the type of booking and any non-refundable charges clearly disclosed at checkout.
3. Lender cancellations
If a lender cancels a confirmed booking, VeltLend may provide a remedy to the renter in accordance with the booking terms then in force. This may include a refund and, where appropriate, reasonable assistance in finding an alternative listing.
4. Deposits and additional charges
Where a deposit or other security amount is applicable, the circumstances for withholding or returning it will be disclosed before the transaction is confirmed. Evidence supporting any permitted deduction may be requested and handled through the applicable dispute process.
5. Disputes
Where a renter or lender disputes a cancellation, refund or charge, VeltLend may request information from the relevant participants and transaction records to reach a fair outcome under the applicable marketplace rules.
6. No premature payment promise
VeltLend does not currently promise a particular refund amount or cancellation period for a future transaction because those rules will depend on the final payment, rental and marketplace design that is launched.
7. Consumer rights
This policy is intended to operate alongside applicable Nigerian consumer protection requirements. The FCCPC is the principal federal authority responsible for consumer protection in Nigeria under the FCCPA 2018.
8. Contact
Email us at: hello@veltlend.com.
Phone Number: +234 703 998 1401